This Refund Policy explains how cancellations, reservation changes and eligible refunds may be handled for bookings associated with Mountain Retreat Hope.
Refund eligibility depends on the rate, booking option, cancellation terms and reservation method selected when your booking is made. Guests should review all applicable booking conditions before confirming a reservation.
Refunds are not automatically available for every booking. Each reservation may be subject to its own cancellation, modification and refund conditions.
The terms displayed at the time of booking and included in your reservation confirmation should be reviewed to determine whether your booking is refundable.
Where specific refund or cancellation terms are shown during the booking process, those terms apply to that reservation.
Some accommodation rates may allow cancellation or modification within the conditions shown when booking, while other rates may be offered as non-refundable.
If you need to cancel a reservation, please review your booking confirmation to identify the cancellation terms and method applicable to your reservation.
Cancellation requests should be made through the same booking method or platform used to create the reservation where required.
If your reservation was made through a third-party booking platform, the cancellation and refund process may be managed directly by that provider.
Any refund issued through a third-party service will also be subject to that provider's own processing procedures, timelines and payment policies.
For third-party reservations, guests should first review the booking confirmation and contact the booking platform used for the reservation.
Requests to change arrival dates, departure dates, room type or other reservation details are subject to availability and the conditions attached to the original booking.
Changes may result in a different accommodation rate, additional charges or other adjustments depending on the new reservation details.
Refund availability in the event of a no-show or early departure depends on the conditions attached to the reservation.
Guests should review their booking confirmation or contact the applicable booking provider for details related to unused nights.
Where a refund is approved, it will generally be returned through the applicable payment or booking process.
Processing times may vary depending on the booking platform, financial institution, payment provider and method of payment used for the reservation.
If you believe you have been incorrectly charged or notice a possible duplicate transaction associated with your reservation, please contact the relevant booking provider or Mountain Retreat Hope with your reservation details.
Providing your booking reference and relevant transaction information may help the issue be reviewed more efficiently.
Unexpected events may occasionally affect travel plans or accommodation availability. Any refund, cancellation or reservation adjustment in such circumstances will be considered in accordance with the booking terms and applicable requirements.
Guests are encouraged to contact the relevant booking provider as soon as possible if exceptional circumstances affect their reservation.
Your booking confirmation is an important record of the conditions associated with your stay.
Please retain a copy of your reservation confirmation, including any cancellation deadlines, rate conditions and payment information provided when the booking was made.
Mountain Retreat Hope may update this Refund Policy from time to time to reflect changes to our booking processes or business practices.
Updated versions may be published on this page with a revised “Last Updated” date.
If you have questions about a reservation made directly with Mountain Retreat Hope, please contact us with your booking details.
Mountain Retreat Hope
21703 Thacker Mountain Rd,
Hope, BC V0X 1L1, Canada
Email: customerservice@mountainretreathope.com
Phone: +1 (604) 749-1695
This Refund Policy explains how cancellations, reservation changes and eligible refunds may be handled for bookings associated with Mountain Retreat Hope.
Refund eligibility depends on the rate, booking option, cancellation terms and reservation method selected when your booking is made. Guests should review all applicable booking conditions before confirming a reservation.
Refunds are not automatically available for every booking. Each reservation may be subject to its own cancellation, modification and refund conditions.
The terms displayed at the time of booking and included in your reservation confirmation should be reviewed to determine whether your booking is refundable.
Where specific refund or cancellation terms are shown during the booking process, those terms apply to that reservation.
Some accommodation rates may allow cancellation or modification within the conditions shown when booking, while other rates may be offered as non-refundable.
If you need to cancel a reservation, please review your booking confirmation to identify the cancellation terms and method applicable to your reservation.
Cancellation requests should be made through the same booking method or platform used to create the reservation where required.
If your reservation was made through a third-party booking platform, the cancellation and refund process may be managed directly by that provider.
Any refund issued through a third-party service will also be subject to that provider’s own processing procedures, timelines and payment policies.
For third-party reservations, guests should first review the booking confirmation and contact the booking platform used for the reservation.
Requests to change arrival dates, departure dates, room type or other reservation details are subject to availability and the conditions attached to the original booking.
Changes may result in a different accommodation rate, additional charges or other adjustments depending on the new reservation details.
Refund availability in the event of a no-show or early departure depends on the conditions attached to the reservation.
Guests should review their booking confirmation or contact the applicable booking provider for details related to unused nights.
Where a refund is approved, it will generally be returned through the applicable payment or booking process.
Processing times may vary depending on the booking platform, financial institution, payment provider and method of payment used for the reservation.
If you believe you have been incorrectly charged or notice a possible duplicate transaction associated with your reservation, please contact the relevant booking provider or Mountain Retreat Hope with your reservation details.
Providing your booking reference and relevant transaction information may help the issue be reviewed more efficiently.
Unexpected events may occasionally affect travel plans or accommodation availability. Any refund, cancellation or reservation adjustment in such circumstances will be considered in accordance with the booking terms and applicable requirements.
Guests are encouraged to contact the relevant booking provider as soon as possible if exceptional circumstances affect their reservation.
Your booking confirmation is an important record of the conditions associated with your stay.
Please retain a copy of your reservation confirmation, including any cancellation deadlines, rate conditions and payment information provided when the booking was made.
Mountain Retreat Hope may update this Refund Policy from time to time to reflect changes to our booking processes or business practices.
Updated versions may be published on this page with a revised “Last Updated” date.
If you have questions about a reservation made directly with Mountain Retreat Hope, please contact us with your booking details.
Mountain Retreat Hope
21703 Thacker Mountain Rd,
Hope, BC V0X 1L1, Canada
Email: customerservice@mountainretreathope.com
Phone: +1 (604) 749-1695
A peaceful mountain retreat in Hope, British Columbia, surrounded by nature, scenic views and unforgettable outdoor experiences.
21703 Thacker Mountain Rd,
Hope, BC V0X 1L1, Canada
© 2026 Mountain Retreat Hope. All Rights Reserved.
